Refund Policy

Last updated: January 1, 2026

At The Caesar Co., we stand behind the quality of every wash. If something isn't right, we want to make it right. Here's everything you need to know about our refund policy.

75% Refund Window: If you are unsatisfied with your service, you may request a 75% refund within 3 hours of the completion of your car wash. No refunds will be issued after this window has passed.

1. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

The refund request must be submitted within 3 hours of service completion.
You must provide a valid reason for the request along with photographic evidence of the issue.
The vehicle must not have been driven through any other car wash or exposed to conditions that would alter its state after our service.

2. Refund Amount

Approved refunds will be issued at 75% of the total amount paid for the service. The remaining 25% covers the cost of labor, products, and travel to your location.

3. After the 3-Hour Window

Refund requests submitted more than 3 hours after service completion will not be approved. No exceptions will be made outside of this window. We encourage you to inspect your vehicle promptly after service.

4. How to Request a Refund

To request a refund, contact us using one of the methods below within the 3-hour window:

📧 Email: help@thecaesarco.com
📞 Phone: (469) 905-0379

Please include your name, booking date, service type, reason for the request, and photos of the issue.

5. Refund Processing

Once a refund is approved, it will be processed back to the original payment method within 5–10 business days, depending on your bank or card issuer.

6. Non-Refundable Situations

Refunds will not be issued in the following situations:

Request is made more than 3 hours after service completion.
Dissatisfaction is due to pre-existing vehicle condition (scratches, paint oxidation, stains that cannot be removed, etc.).
Customer was not available to provide vehicle access at the scheduled time, resulting in a missed appointment.
Weather or environmental factors affected the vehicle after service was completed.

7. Questions

If you have any questions about this policy, please reach out to us at help@thecaesarco.com or call (469) 905-0379. We're happy to help.

This refund policy applies to all services provided by The Caesar Co. and is subject to change at any time. We recommend reviewing this page before each booking.